Shipping:

We know how important it is to receive your order quickly and we aim to send your orders out as fast as possible. 
We may not have all items in stock in our shop. instances where the item needs to be sent out from our warehouse or suppliers we will be in contact via email post purchase
 

 Postage & Tracking Your Parcel

Once your order has been sent, you will be emailed a tracking number. Please check your junk mail if you have not received your tracking number within 2 business days. 

If you are not home to accept your parcel, the item will be carded. Cards will be left at the address supplied and will indicate where your parcel is to be collected from. 

If you have not received your parcel within 25 business days of your order being shipped please notify us at loop.cycles.aus@gmail.com and we will begin an investigation into the matter.

Postage times can vary depending on public holidays, weekends, location, natural disasters, pandemics, customs investigations, Australia Post investigations & other uncontrollable factors. We will try our best to ensure you receive your parcel asap. 
 

SECURITY

In rare cases, you may be contacted before we can release your parcel. As soon as we confirm any information required, your parcel will be on its way. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the authorities.

 

Taxes & Duties

Postage charges do not include taxes and duties, which may be applied by customs in the country of delivery. All taxes & duties are the responsibility of the customer and are usually determined by the value of your order. If you choose not to pay taxes and duties and your order is returned to us we will refund your order minus shipping and any fees and charges your order had incurred due to this process. 

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine security checks. 

 

Incorrect Information & Failure to Collect

In many instances, once your order has been placed no changes can be made to shipping details. Always double check your shipping address is correct before confirming your order. Business addresses must include the business name. If you have entered incorrect shipping information please email us ASAP at loop.cycles.aus@gmail.com and we will try our best to correct the mistake.

If parcels are not collected or are required to be returned due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

 

Store Pickup

You will be sent a text message when your parcel is ready to be picked up at the address below. Please ensure to have your order number ready 

Loop Cycles 63 Fallon St. Brunswick 3056, Victoria, Australia.

 

Returns

RETURN CONDITIONS

Item(s) must be returned within 30 days of purchase in original condition. Items must be unused and in original unopened packaging. Returns not adhering to these conditions will not be accepted. Sale items are a final sale + will not be accepted for change of mind.

If you receive your item and decide it's not right for you, we do offer a credit note which is valid for 12 months or exchange for a product. We do not offer a refund for change of mind or incorrect selection.
 

RETURN PROCESS - for Change of Mind.

1. Ensure the item is within 30 days of purchase. The product must be unused and in original condition.  Please include all original product tags. 

2. Contact us to exchange for another product or return the product to receive a store credit.

3. You will be sent further instructions to your email
    

STORE CREDIT: Once your return has been received + accepted, you will be issued a store credit via email. Store credits are valid for 12 months from the issue date.
 

FAULTY ITEMS

If the product you have purchased is significantly different from the description shown or has a major manufacturer's fault that can't be easily fixed/replaced we are happy to help you out with a store credit, exchange or refund. We do not offer refunds for change of mind or incorrect selection. Please apply for this by contacting us. You will be required to provide a photo and explanation of the manufacturer's fault. If you would like to exchange this product for either the same item or a different item please advise the desired exchange option after describing the reason item is damaged. If you have any questions please email us at loop.cycles.aus@gmail.com
 

RETURNS - AFTERPAY + ZIPPAY

When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 12 months from the date of issue.
 

CAN I CHANGE MY ORDER ONCE I PLACE IT?

Please contact us as soon as you realise there is an issue with your order + we will try to help. 
 

MY PRODUCT COLOUR LOOKS SLIGHTLY DIFFERENT TO THE PHOTOGRAPHS ONLINE?

Products may vary in colour and position, lighting and editing can sometimes affect the overall look of the product. Colour may differ slightly from photos due to lighting/monitor settings and lighting conditions. 
 

WHAT IF I NEED TO RETURN MY ITEM?

Customers are responsible for return postage costs.
 

WE ARE HERE TO HELP!

If you need further assistance we recommend using our online chat or email us at loop.cycles.aus@gmail.com and we will get back to you as soon as we can.